When you examine your professional interactions, where are your communication gaps?

We can help you acquire and strengthen the following essential interaction skills in customized sessions from 2 hours to 2 days:

Acquire relationship building listening skills

• balance talking and listening
• be present and responsive
• ask effective questions to uncover issues
• project openness and interest

Understand communication style differences

• assess your style and how you impact others
• determine the styles of others
• strategize your approach
• balance your needs with the needs of others

Manage demographic challenges

• understand and challenge your subconscious assumptions
• overcome gender, age and cultural barriers and biases
• strengthen your emotional intelligence and empathy
• balance your instinctive behaviors with greater awareness

Solve problems and build consensus

• manage the discussion process
• uncover the real problems, not just the symptoms
• share ownership of action steps
• generate results, not just lip service

Craft targeted messages to influence others

• plan your approach
• diminish resistance
• build a persuasive case for your ideas

Respond to challenging questions

• use empathy to connect with questioners
• answer concisely
• link responses to the interests of others